Terms of Service

We will always provide the best service that we can to our patients. The following sections provide further clarity on our terms and conditions of service. If you have any queries, please email us on: MCHclinic.norfolk@gmail.com

 

Website

We do not guarantee that our site, or any content on it, will be free from errors or omissions and may be out-of-date at any given time including personnel and practice changes or information. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

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Please be aware that any information provided through any part of our website is provided for interest purposes only and does not constitute personalised professional advice. For personal professional dental advice, we strongly recommend that you see a clinician for consultation.

 

Personal Details

It is important that you provide a full and accurate medical history with details of any medications that you may be taking. It is also a requirement that we have your correct contact details on the system.

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Whilst we will ask and try to keep all information updated on each visit, it is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

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All records are kept in accordance with strict Data Protection guidelines.

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Use of Images 

MCH clinic may use images of your before-and-after for educational purposes, including our website and promotional and educational literature. Your name will never be published, and your identity will never be disclosed.

We ensure we receive permission before using any media; however, if you do not wish for us to use your images in this way, please inform us.

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Data Protection Act

All patient details are stored on a secure computer system in accordance with the Data Protection Act.

All clinical notes, and photographs are the property of MCHclinic.

Copies of notes and photographs can be made available on written request and we reserve the right to charge an administration fee for these.

All staff undergo Data Protection training and understand the importance of information handling.

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Contact

We like to keep you updated about pending appointments so we will send reminders, via calls, emails, SMS (text message) or post. If you would prefer that we did not contact you by any one or other reminder system please ensure you inform staff during your next visit. We do this to minimise your late cancellations and failure to attend, which has a direct impact on the use of our service and on-going registration.

Rest assured we do not use your details for anything else and will not pass on your information to third parties.

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Feedback & Complaints 

At MCHclinic our aim is to ensure all of our patients are happy with their experience with us, and we welcome feedback to improve the service.

Any service compliant is always taken sincerely as we want to ensure that every patient has a great experience with us.

Feedback or complaints can be sent to us via our reception teams or via email.

Every complaint will receive acknowledgement within 5 working days, and the management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks).

For our full complaints policy, please ask a member of our team.

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Positive patient relationship

MCHclinic values fostering positive and trusting relationships with all patients. Should any clinician feel that such a relationship has irrevocably broken down, or that trust can no longer be maintained, they reserve the right to decline further treatment for that patient across the group of practices.

 

Zero Tolerance / Abuse policy

We operate a zero-tolerance policy to abuse of the MCHclinic team, drunken or disorderly behaviour, persistent missing and late cancellation of appointments (3 appointments in any period).

In such situation MCHclinic reserves the right to refuse treatment and admission to the practice.

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Applicable law

These terms and conditions, its subject matter, its formation and the content of this website are governed by English law whose Courts shall have exclusive jurisdiction.

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Contact us

To contact us, please email: MCHclinic.norfolk@gmail.com